Surface Pro 7 hibernates or keeps turning off randomly

Microsoft'due south Surface Pro vii is a refinement over previous models simply, even the new avatar of the touchscreen laptop continues to suffer from familiar hibernation anomalies. Complaints regarding the device turning off randomly continue to flood forum pages every now and then. Luckily, the fix for this effect has completed testing and is now available to users. Here'southward what you can practice!

Surface Pro 7 hibernates or keeps turning off randomly

Upon first look, it appears the problem is not a hardware issue and so, exchanging the device would non be considered as necessary. Nevertheless, if you lot have a new Surface Pro and information technology keeps hibernating or shutting down unexpectedly, you can endeavour any one of the following four methods to check if it works for you.

Update the Display Drivers to the latest version
Change the Display Drivers to the Microsoft Basic Display Adapter
Disable the 'Panel Self Refresh' option in the Intel Graphics Command Centre
Remove 'Mod Standby"' features and create a new (non-counterbalanced) power plan.

The underlying outcome is most likely related to firmware/drivers rather than the hardware itself. As such, it is advisable to attempt and update the display drivers from Intel, to the latest version.

1] Update the display drivers to the latest version

Visit this web page to download the latest display drivers from Intel every bit a ZIP file and excerpt the files from the Nil file to a local folder.

Then, open the 'Device Manager' via Control Panel or through the 'Run' dialog box.

Expand 'Display Adapters' category. Right-click on 'Intel(R) Iris(R) Plus Graphics' and select 'Update driver' option.

Side by side, cull 'Browse my computer for commuter software' > 'Allow me pick from a list of available drivers on my computer'.

Select the 'Take Disk' button and browse to the folder containing the extracted files.

Thereafter, in the 'Graphics' subfolder, select the file 'iigd_dch.inf' and click OK.

Striking the 'Side by side' button to install the latest Iris Plus drivers. This also installs the Intel Graphics Control Center application by default.

ii] Remove Modernistic Standby features & change Power Plan

Please note that this method requires you to brand changes to the Registry Editor. Serious issues tin can occur if the changes are fabricated incorrectly to the Registry Editor. Create a organization restore signal before proceeding farther.

Printing Win+R key in combination to open the 'Run' dialog box.

In the box that appears, type 'regedit.exe' and hit 'Enter'.

Thereafter, in the Registry window that opens, navigate to the post-obit path address –

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power

Surface Pro hibernates or keeps turning off randomly

Modify the 'CsEnabled' value from '1' to '0'. Click OK and restart the Surface Pro.

Next, cull the High performance Power Program and see if that help.

3] Alter the display drivers to the Microsoft Basic Brandish Adapter

Open up the Device Manager, again if y'all've closed it.

Locate 'Display Adapters' category. When found, aggrandize it.

Right-click on 'Intel(R) Iris(R) Plus Graphics' and select 'Update driver'.

Later, choose 'Browse my calculator for driver software' > 'Allow me choice from a list of available drivers on my reckoner'.

In the terminate, select 'Microsoft Basic Display Adapter' and hit the 'Next' button to install the drivers.

4] Disable Panel Self Refresh option in Intel Graphics Command Center

Please note that the Intel Graphics Command Center is no longer bachelor in the commuter installer package with Windows Declarative Componentized Hardware (DCH) Graphics Drivers. So, if you wish to install a DCH commuter, you can visit Microsoft Shop. If the Intel® Graphics Control Middle fails to install automatically, you can choose to install information technology, manually!

The above methods are some of the easiest and fastest ways to end Surface Pro from hibernating or turning off randomly. The downside is that some of them remove color profile switching and possible GPU benefits. Likewise, few of these such every bit the Registry hack goes against official Microsoft recommendations.

If you lot are enlightened of any other methods, apart from the ones listed in a higher place do share them with us in the comments department below.

Related read: Microsoft Surface won't turn on, first-up or wake from Sleep.

Surface Pro hibernates or keeps turning off randomly